Out of fuel, dead batteries, or locked out
Three of the most common roadside calls, and often the quickest to sort out. Each one needs a slightly different answer from you, so dispatch sends the right thing the first time.
Out of fuel
Fuel delivery is offered. What dispatch needs from you:
- Where you are, and whether you're on the shoulder, at a ramp, or in a lot
- What the unit is: tractor, straight truck, a reefer unit, and what it runs on
- Whether the engine ran completely dry or you stopped before it did. Say so either way; it changes what the truck brings.
- How far the nearest fuel stop is, if you know
Dead batteries
Jump starts are offered. What dispatch needs from you:
- Whether the engine cranks slowly, clicks, or does nothing at all
- Whether the dash and lights come on
- The unit's year, make and model, and how many batteries it carries if you know
- How long it has been sitting, and whether it started fine before
Locked out
Lockouts are offered. What dispatch needs from you:
Have identification on hand. Dispatch will tell you what's needed before a unit is opened.
- Where you are
- The unit's year, make and model
- Where the keys are: inside the cab, lost, or with someone else
- Whether the truck is running
When it isn't a quick fix
A truck that won't start after a jump, or that dies again after fuel, is a roadside repair or a tow. The same number handles both.
Coverage
Mobile units and wreckers cover approximately 50 miles from Tunnel Hill. Not sure we cover your location? Call and ask.
What to have ready when you call
- Where you are: interstate and direction, last exit or mile marker, or the address
- Which of the three it is, and what you saw
- Year, make and model
- A phone number that will answer
Photos
Each caption says only what the photo shows.
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The service truck beside trailers during a tire call on the shoulder.
Questions drivers ask
What should I tell dispatch about where I am?
Direction of travel and the last exit or mile marker. On I-75 in Georgia the exit numbers match the mile markers. Off the interstate: the highway name, the nearest crossroad and the town.
What if a jump start doesn't get it going?
Then it's a roadside repair or a tow, and the same number handles both. Tell dispatch what happened when the jump was tried.
Day or night, one number.
Tell dispatch: interstate and direction, last exit or mile marker you passed, what you're driving, what happened.
Call 706-996-5435